Choose your location

Rules & information on schedules, delays, cancellations of flights

Get the information regarding schedules, delays and cancellation of flights below.

Check baggage9.1 Schedules

The flight times shown in timetables may change between the date of publication and the date you actually travel. We do not guarantee them to you and they do not form part of your contract with us.

Before we accept your booking, we or our authorised agent will notify you of the scheduled flight time in effect as of that time, and it will be shown on your Ticket or itinerary and receipt. It is possible we may need to change the schedules flight time subsequent issuance of your Ticket. If you provide us or our authorised agent with contact information, we will endeavour to notify you of any such changes.

If, after you purchase your Ticket, we make a significant change to the scheduled flight time, which is not acceptable to you, and we or our authorised agent are unable to bo ok you on an alternative flight which is acceptable to you, you will be entitled to a refund in accordance with Article 10.2.

9.2 Cancellation, Rerouting, Delays, etc

9.2.1 We will take all necessary measure to avoid delay in carrying you and your baggage. In the exercise of these measures and in order to prevent a flight cancellation, in exceptional circumstances, we may arrange for a flight to be operated on our behalf by an alternative carrier and/or aircraft or by both.

9.2.2 If we cancel a flight, fail to operate a flight reasonably according to the schedule, fail to stop at your destination or stopover destination, or cause you to miss a connecting flight on which you hold a confirmed reservation, we shall, at your option, either: Carry you at the earliest opportunity on another of our schedule services on which a seat is available without additional charge and, where necessary, extend the validity period of your Ticket: or Within a reasonable period of time re -route you to the destination shown on your Ticket either using our services or those of another carrier, or by other mutually agreed means and class of transportation without additional charge. If the fare and charges for the revised routing are lower than what your have paid, we will be entitled to a refund; or Make a refund in accordance with the provisions of Article10.

The above 3 remedies are the only remedies available to you. We will have no further liability to you except as may be provided for by the applicable convention.

9.2.3 If we are unable to provide seats on a flight for which passengers have both a valid ticket and a confirmed reservation, we shall provide compensation to those Passengers denied boarding in accordance with applicable laws and according to our policy.