TRAVEL PREPARATIONS FOR PASSENGERS WITH specific medical conditions

Most passengers with existing medical conditions are able to fly without difficulty. However, some cases require precautions or/and medical clearance.

Medical clearance

Am I fit to travel? 
We take great care to ensure that matters such as providing special assistance to our customers are properly managed. Should your health condition require special attention at boarding, deplaning, or during flight, you must indicate this at the time you book your flight. If you need special attention or to use medical equipment on board our flight, or if your fitness to travel is in doubt, for your safety, we may seek medical clearance from the airline doctor.
In this case, a Medical Certificate of Fitness for Air Travel (MEDIF) must be filled in by your attending physician and signed by the airline doctor. 
Passengers who are required to fill in a MEDIF form will not be able to purchase their tickets online. Please contact our 24/7 Reservation team at reservations_mru@airmauritius.com for your booking.

For more information please consult our medical clearance guidelines.

Please inform us of your travel plans as early as possible and at least 7 working days before the flight, so there will be sufficient time to process your medical clearance.

Medical information

Can I carry medicine, needles and syringes or medical equipment onboard? 

Medication

If you have a medical condition, please consult your physician on your fitness to travel. Some conditions may require you to get a medical clearance before you fly with us. Medication for your trip, should be kept in your carry-on luggage and not checked in. 
You may be required to provide your doctor’s letter at the airport outlining your condition and medication(s).

Needles and Syringes 

You require a prescription from a registered physician to carry needles and/or syringes on board. Please do not dispose of used syringes or needles in the seat pockets or without the protective caps. Our cabin crew will be happy to assist you with safe disposal of your syringes and/or needles.

Personal medical equipment

For your safety, special approval is required for the transportation of electrical and electronic medical equipment to be used on board. This is to ensure that the equipment does not interfere with the aircraft navigation and communication systems. If your medical equipment causes interference, our cabin crew may ask that you turn it off. The following self-powered medical devices can be carried on board: incubators, respirators, nebulizers, or ventilators, heart pacemakers, certain FAA-approved POC devices and CPAP machines. Please note we do not provide inflight power supply on our flights – we recommend that you have a battery supply.
If you need to carry medical equipment on board, please note that special conditions apply. A request must be submitted to Air Mauritius at least 72 hours before departure. Check the list of medical equipment that are accepted on our flights.

Medical items stored on board

Air Mauritius may store personal medical equipment upon a passenger's request. This is entirely at our discretion. In case of trouble, the airline won’t be held liable. In this context, a discharge sheet needs to be filled by the passenger, then signed by one of the crew members.

• Medical items such as biological or conditioning samples are prohibited.
• Medical items must satisfy Dangerous Goods Regulations (DGR) for cabin carriage.
  

CPAP machines and POC devices 

Approved FAA Portable oxygen concentrator (POC) devices and continuous positive air pressure (CPAP) models can be carried and used onboard our flights. When in use, all POCs must be stowed in the space beneath the seat in front of you.  
Additional restrictions may apply if these devices are powered by lithium batteries.  Please note bulkhead seats and emergency seats will not be available to you.

Extra oxygen on board

An additional oxygen kit can be provided on board, subject to specific regulations. To make the necessary arrangements, please contact our 24/7 Reservation team at reservations_mru@airmauritius.com as early as possible and at least 7 working days before the flight. Please note that a medical certificate from a physician will be required to indicate your fitness to travel without extraordinary medical assistance during the flight.

How can medical passengers receive a discount for travel?

Please submit the documents below: 

• A letter from the Ministry of Health, or
• A letter from the attending physician in Mauritius certifying the need for an overseas treatment + A confirmation letter from the medical institution where the passenger will be admitted
• The patient + one escort will receive 20% discount on applicable fares. If the patient is an infant (less than 2 years old), only the escort (or one of them if several escorts) will still receive the discount.